CS and CX | Energy Nexus Academy

Customer Service & Customer Experience (CX) Programs

Foundations of Customer Service Excellence – 2 Days
Customer Experience (CX) Fundamentals – 2 Days
Service Excellence in Action – 2 Days
Building a Customer-Centric Culture – 2 Days
Managing Customer Expectations and Emotions – 2 Days
Advanced Customer Experience Strategy – 3 Days
Service Recovery and Complaint Handling – 2 Days
Emotional Intelligence in Customer Interaction – 2 Days
Professional Communication and Courtesy – 2 Days
Customer Journey Mapping Workshop – 2 Days
Creating WOW Moments in Service – 2 Days
CX Design and Innovation – 3 Days
Handling Difficult Customers – 2 Days
Multichannel Service and Contact Center Excellence – 3 Days
Customer Loyalty and Retention Strategies – 2 Days
Human Touch in the Digital Era – 2 Days
Personal Effectiveness in Customer Service – 2 Days
Service Quality and Standards Implementation – 2 Days
Customer Service Leadership for Supervisors – 2 Days
CX Metrics and Performance Measurement – 2 Days
Service Culture Transformation – 3 Days
Problem Solving and Empathy in Service – 2 Days
Managing Customer Feedback and Insights – 2 Days
Building Trust and Rapport with Customers – 2 Days
Service Consistency and Reliability – 2 Days
Frontline Service Excellence Bootcamp – 3 Days
Customer Experience Strategy and Design – 3 Days
CRM Systems and Customer Retention – 2 Days
Cross-Cultural Service Skills – 2 Days
CX Analytics and Data-Driven Insights – 2 Days
Empowering Frontline Employees – 2 Days
Telephone Etiquette and Professional Communication – 2 Days
Managing Service Performance and KPIs – 2 Days
Service Innovation and Process Improvement – 2 Days
Advanced CX Leadership Program – 3 Days
Voice of the Customer (VoC) Implementation – 2 Days
Digital Customer Experience Management – 3 Days
Human-Centered Service Design – 3 Days
Creating Service Standards and Charters – 2 Days
Handling High-Value Customers – 2 Days
Communication and Empathy Masterclass – 2 Days
Customer Service Excellence for Frontliners – 2 Days
Service Branding and Identity – 2 Days
Service Coaching and Performance Feedback – 2 Days
Designing Seamless Omnichannel Experiences – 3 Days
Service Recovery Excellence Workshop – 2 Days
Complaint Management Systems – 2 Days
Relationship Management and Service Retention – 2 Days
Engaging Customers through Emotional Connection – 2 Days
Delivering Service in Challenging Situations – 2 Days
Quality Assurance in Customer Service – 2 Days
The Psychology of Customer Experience – 2 Days
Service Leadership and Employee Empowerment – 2 Days
CX Transformation Frameworks – 3 Days
CX for Banking and Financial Institutions – 3 Days
Service Standards in Hospitality and Retail – 2 Days
Customer Care for Technical Professionals – 2 Days
Service Delivery and Operations Excellence – 3 Days
Service Mindset and Positive Attitude – 1 Day
First Impressions and Professional Image – 1 Day
Storytelling in Customer Experience – 2 Days
Voice, Tone, and Communication Dynamics – 1 Day
Behavioral Excellence for Frontline Staff – 2 Days
Listening and Response Skills – 1 Day
Digital Tools for Customer Engagement – 2 Days
Complaint Prevention and Escalation Handling – 2 Days
CX Maturity Assessment and Roadmap Design – 2 Days
Advanced Relationship Management – 2 Days
Customer Retention through Value Creation – 2 Days
CX in Government Service Delivery – 3 Days
Service Quality Measurement and Benchmarking – 2 Days
Human Experience (HX) and Service Innovation – 2 Days
Creating Loyal Customers through Empathy – 2 Days
Public Sector Service Excellence – 2 Days
Customer-Focused Problem Solving – 2 Days
Advanced Customer Insights and Analytics – 3 Days
Service Excellence in the Digital Age – 2 Days
Customer-Facing Professionals Masterclass – 2 Days
CX for Team Leaders and Supervisors – 2 Days
Service Recovery Simulation Workshop – 2 Days
Enhancing Customer Engagement Through Technology – 2 Days
Customer Relationship Building and Retention – 2 Days
Managing CX in Multicultural Environments – 2 Days
Digital Communication and E-Service Skills – 2 Days
Behavioral Psychology in Customer Service – 2 Days
Leading the Service Experience – 3 Days
Transforming Complaints into Loyalty – 2 Days
Managing Internal Customer Experience – 2 Days
CX Strategy for Executives – 2 Days
Advanced Service Delivery Optimization – 3 Days
Service Quality Audit and Continuous Improvement – 2 Days
Designing Memorable Customer Experiences – 2 Days

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info@energynexusacademy.com